chinese australia

Last updated January 2022.

Frequently-Asked-Questions (FAQs) on novel coronavirus (COVID-19)

These frequently asked questions and answers are based on advice given by NSW Health

General Information

About coronavirus (COVID-19), symptoms and prevention

We need to remain aware of the current pandemic and monitor any symptoms to prevent spread in our communities.

How will I know I have COVID-19?

To confirm if you are positive for COVID-19, you can now use a rapid antigen test (RAT) result.
This applies to people experiencing symptoms, living with someone who has COVID-19, and those who have spent a long time with, or interacted closely with someone who has tested positive for COVID-19.

How can I get tested if I show any symptoms?

To confirm whether you are positive for COVID-19, you may take 2 tests:

  • Rapid antigen test - This is the quickest way to detect COVID-19.
  • PCR test - This is a nose and throat swab taken at a COVID-19 testing site that is sent to a lab to be tested.

You can now use the rapid antigen test to confirm if you are positive for COVID-19.

 

What happens if I get a negative rapid antigen test result?

You must isolate for 7 days if you are a household contact or have been deemed to be at a high-risk exposure. To determine your risk, you are required to follow the advice for people exposed to COVID-19.
Use the Information for people exposed to COVID-19 to confirm whether you are a high risk exposure and follow the relevant isolation advice.
If you are experiencing symptoms, please take a second rapid antigen test within 24 hours. Alternatively, you may take a PCR test. If you receive a positive result for your second test, then you are considered a confirmed COVID-19 case. If you receive a negative result, you must continue to isolate until your symptoms have completely resolved.

What happens if I get a positive rapid antigen test result?

You must self-isolate for 7 days (since date of positive result) and follow the advice for people testing positive for COVID-19.
You are also required to register your positive test result on the Service NSW app as soon as possible. This will enable NSW Health to arrange the best and most appropriate care and recovery plan for you.

How can I manage my COVID-19?

You can manage COVID-19 from home if you are under the age of 65, have been fully vaccinated, do not have any chronic health conditions and are not pregnant.

The majority of people who have COVID-19 will experience a mild illness and recover in a few days. Some people do not develop any symptoms at all. Most symptoms can be managed and treated by:

  • resting
  • taking paracetamol and ibuprofen to alleviate pain and fevers
  • taking throat lozenges to relieve sore throats
  • staying hydrated at all times by drinking water.

Make sure you continue taking your prescribed medications as usual. Call your doctor if you are not sure about continuing your medication or treatment, or have any health concerns.
Please contact your GP or call the NSW Health COVID-19 Care at Home Support Line on 1800 960 933 if you are pregnant or if you have a chronic condition including:

  • obesity
  • severe, chronic or complex medical conditions (including cardiac, respiratory, renal or neurodevelopmental)
  • diabetes
  • immunocompromised, including if you have cancer
  • severe mental illness.

Effective treatments are available for those who are at risk of severe disease from COVID-19. If during isolation you require any other form of clinical support or have non-urgent health enquiries, please call the NSW Health COVID-19 Care at Home Support Line on 1800 960 933.
If you develop severe symptoms (particularly severe dizziness, drowsy or confused, suffering shortness of breath, chest pressure or pain lasting more than 10 minutes, unable to stand) you should immediately call Triple Zero (000) and inform the ambulance staff that you have been diagnosed with COVID-19.

 

When can I leave self-isolation?

You are required to stay in self-isolation for 7 days from the day you were tested. You can stop isolating after 7 days only if you no longer have symptoms (sore throat, runny nose, cough or shortness of breath). NSW Health will send you an SMS after 7 days of isolation. This does not mean you have to wait for the SMS to leave isolation. If it has been 7 days since you were tested, you may leave isolation if you do not have any symptoms.
If you have any symptoms within the last 24 hours of your isolation, you should stay isolated until 24 hours after your symptoms have gone. Please call your GP if you have any concerns. If you are under the care of a clinical team, your team will advise when you will be released from isolation.
For the next 3 days, please wear a mask when interacting with people and do not visit high risk areas such as health care, aged care, disability care or correctional facilities. If you work in such areas, you should notify your employer before returning. For more information see NSW Health Release and recovery from COVID-19.

Information for Staff

How are we responding?

We continue to closely monitor the COVID situation and follow official advice from the Australian Government and the NSW Department of Health in relation to the virus.
Support will be provided for the wellbeing of any affected students and/or staff at IMC. As this is a constantly changing situation, we advise all staff and students to monitor this page for any updates.
If your question isn't answered here, please contact us via email info@top.edu.au or telephone +61 2 9209 4888.

Staff guidelines

All staff are now working from home until further notice unless directed to work onsite for operational reasons. Our staff may not attend our offices or any other business locations. This includes Casual staff and Interns.
Please notify your manager and HR human.resources@top.edu.au if the following situations applies to you:
If any staff member develops any of the identified symptoms, please seek immediate medical attention. You may not be permitted to return to work until you are declared medically fit, and we have a medical certificate or test results certifying that you are free of COVID-19.

Client meetings - remote communications

All client meetings must be operated remotely via telephone, WebEx or Zoom until further notice.

People attending our offices

As our offices are currently closed, all students and visitors should contact us via email info@top.edu.au or telephone +61 2 9209 4888.

Ongoing safety focus

We are continuing to monitor the COVID-19 situation closely and will continue to provide updates to you as appropriate. Our approach is to manage the situation in a balanced, calm, and measured way, and when required act swiftly and communicate clearly.
To know more, please do not hesitate to get in touch if you would like to discuss any of the above or if we can assist you in any way.

I need to modify some of my subject’s learning materials for students who have been impacted by COVID, is there any help if I have difficulties updating Moodle?

Yes, contact IT Support for help with Zoom.

I need to modify some of my subject’s learning materials for students who have been impacted by COVID, is there any help if I have difficulties updating Moodle?

Yes, contact IT Support for help with Zoom.

Information for Students

Advice for students affected by travel restrictions, lockdowns, or self-isolation

We extend our sympathy to anyone affected by this situation. We are very conscious of the devastating effect that COVID-19 is having on the global community. You are in our thoughts, and we stand with you in solidarity and friendship in these challenging times.
We are also very aware that you may be concerned about commencing or continuing your studies with us, given your inability to travel to Australia as you had planned. We would like to reassure you that we are putting arrangements in place to support you and your study plans, so that you can still complete your studies in the timeframe you had expected and with no or minimal additional financial cost.
We are looking forward to welcoming you to our campus to commence face-to-face studies as soon as possible. We will continue to update you through your student email and on social media. If you are still overseas and unable to travel, we will directly contact you.

Information regarding current study conditions (including Orientation and Enrolment)

Having considered NSW Health restrictions and regulations on travel, mass gatherings, and social distancing in response to the COVID-19 developments, we have taken the decision to conduct enrolment and orientation online and provide students with full online delivery of all units and courses.
Please Note: During this time all students will be provided with the following:

You can stay up to date with the latest information on all of the above on this page or visit the Key Dates page.
We will also continue to email all students with updates about the situation with COVID, and send tailored emails to students directly affected by the current travel restrictions. While we will continue to provide general updates on WeChat and Weibo, it’s important you check your student email on a regular basis for specific updates and advice. We understand this has been a very challenging situation for many in our community. If you require enrolment or administrative support, or you need to apply for Special Consideration, please reach out to us.

 

Information on student visas

The Australian Government’s Home Affairs page has factsheets with the latest information regarding the impact of COVID on student visas. Please visit https://covid19.homeaffairs.gov.au/

Information about exams

I’m going to miss an exam, what do I do? All exams have outlined advice for any students impacted by COVID-19 and concerned about upcoming exams.