Emeritus Professor Alison Dean
PhD(Monash), Graduate Diploma of Business - Management (Monash)
Diploma in Education (Sydney)
Bachelor of Science (Honours) (Sydney)
Master of Business (Southern Cross)
Alison Dean PhD is Emeritus Professor of Service Marketing and Managment, University of Newcastle. Prior to joining Newcastle in 2005, Alison was employed at Monash University, having entered the tertiary sector from the electricity industry. She has held many leadership and management roles, including Deputy Head of Faculty, Faculty of Business & Law, Dean and Head, Newcastle Business School; and Assistant Dean roles in Teaching and Learning, and Research Training. Alison's research agenda focuses on services marketing and management, and her studies have been published in a wide variety of high-quality journals. This includes 'Wong, Amy & Dean, Alison M (2009) “Enhancing Value for Chinese Shoppers: Store and Customer Characteristics”, Journal of Retailing and Consumer Services, Vol. 16, No. 2, pp. 123-134'.