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TPLA602 Ethics, Professionalism and Client Engagement
Campus: South Eveleigh, NSW 2015
Units of Credit: 6
Prerequisite or Corequisite: No prerequisite or corequisite for this unit.
EFTSL*: 0.125
Indicative Contact Hours per Week: 3
Tuition Fee See Tuition Fee Schedule
Application Date: See Key Dates
Unit Overview:

This unit aims to bring together moral reasoning, ethical decision making and professional practice within the context of establishing and nurturing a successful relationship between a client and a financial adviser. In this process, the unit encourages students to identify their own ethical and moral values and factors that may moderate their own ethical behaviour. Ethics concepts and frameworks are identified, and codes of professional ethics are studied. In particular, the Financial Planners and Advisers Code of Ethics 2019 promulgated by FASEA is critically evaluated.

The importance of building trust and communication channels to enhance the professional relationship between advisor and client, and so enhance the value of advice provided, is a theme of this unit. As a stark reminder of the effects of damaged trust, examples of recent ethical failures in the finance industry are studied.

In this unit, students will come to understand the role and obligations involved in building a respected profession and what it means to be professional in the modern financial services industry.

Following on from the study of ethics and professionalism, this unit explores the communication, soft skills and relationship dynamics as they apply to the complexities in developing effective long-term client relationships. Being able to uncover subconscious thoughts and desires and anticipate possible issues and concerns not yet identified by clients is an essential skill for financial advisers.

Students will learn interpersonal engagement skills required throughout the financial planning process such as; meeting with prospective clients, explaining the financial planning process, ascertaining a client’s current situation and aspirations, managing ongoing relationships, and dealing with conflict. Relationship building skills addressed in a financial planning context include building trust, non-verbal communication, displaying professionalism; while always observing fiduciary and best interest obligations. An adviser-client role-play simulation is a major learning tool in this unit.

*EFTSL = Equivalent full-time study load